If your custom jacket supplier shut down or became unreliable, you're not alone.
For distributors, schools, and corporate teams, switching vendors can feel risky — especially when the last program ran smoothly. But the good news? A smooth transition is possible, and it might even upgrade the experience for your client.
Here’s how to make the switch without missing a beat — and keep your clients feeling supported every step of the way.
1. Lead with Familiarity — Not Fear
Clients don’t want a total overhaul — they want to know if they can still get what they had. And often, the answer is yes.
We’ve recently worked with distributors looking to recreate previous jacket programs — including styles originally fulfilled by now-closed vendors like Hexa Custom. In most cases, we can match those builds or improve upon them with even more flexibility and faster timelines.
2. Work with a Manufacturer — Not Just a Decorator
Many “custom” providers simply decorate off-the-shelf blanks. That limits your design options and control.
At Branded Originals, we manufacture everything from the ground up — jacket, vest, or fleece — built panel by panel, trim by trim. That gives you more flexibility to match legacy styles or build something unique for your client.
- Low 12-piece minimums
- Fully custom builds
- Fast 3–4 week turnaround
3. Show, Don’t Just Tell
Clients are more confident when they can see the product in advance.
Our in-house art team provides mockups, tech packs, and pitch-ready visuals — helping you not just order the product, but also sell the idea to your client with confidence.
No design files? No problem. We’ll help you recreate or modernize previous styles.
4. Communicate Clear Timelines & Expectations
Make sure your client knows exactly what to expect:
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How long production takes
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What’s included in pricing
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What approval steps are involved
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When and how they’ll receive their order
Branded Originals keeps things predictable with no setup fees, simple all-inclusive pricing, and a proven production workflow.
5. Over-Communicate the First Time
The first order is where trust is earned.
We recommend sharing:
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Progress updates
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Visual proofs for approval
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Delivery confirmations
Our team supports every step of that process so your client feels taken care of — even during a vendor switch.
The Takeaway:
Switching vendors doesn’t have to mean starting over. In fact, with the right partner, it’s a chance to streamline your workflow, improve your offering, and reinforce trust with your client.
Whether you’re replacing a discontinued jacket program or launching something new, we’re here to help you do it right.
Need to Replace a Past Jacket Program?
Let us help you match it, improve it, or build something new — with visual support and full production control.
